Frequently Asked Questions

  • How do I get a price?

    Please submit photos directly to our email address or using our quote form https://www.exeterspraycentre.co.uk/getting-a-quote-from-exeter-spray-centre/

    Photos for kitchens should show the complete kitchen so that we can count the number of doors, drawers and panels.

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  • How long do I have to wait to receive my quote?

    We aim to submit costs within 48 hours of you sending in the photos. Please check your junk box if you cant see the reply.

  • Do you visit my home before the work starts?

    As a general rule, we do not need to visit your home before the work starts or to confirm pricing as we can see everything from the photos.

  • What are your Payment methods and terms?

    Payment is due either on collection of the items from the spray centre or on the day that the kitchen is refit.

    Payments can be made by Bank transfer, cash, debit card or Credit card ( fees of 2 % apply over £1000) Card payments can only be made at the spray centre. We can not take payments over the phone.

  • What paint do you use?

    For interior items such as kitchens and furniture, we use a specially designed paint for heavy traffic areas. The paint is a quick-drying, high build Acid-Catalyst lacquer formulated to provide outstanding resistance to abrasion, wet and dry heat, spirit solutions and a wide range of household chemicals. It meets the requirements of FIRA 6250 – Horizontal Surfaces (excluding kitchen worktops), Severe Use. Also meets FIRA 5000 Bathroom, Water Dwell & Vapour Specification. ( FAQ) Frequently Asked Questions

    For exterior items such as new joinery, we use Omnia® exterior wood joinery coatings which provides ultimate protection against UV, weather damage and wood rot. Omnia by Morrells offers many years’ of protection against the elements as long as timber selection, preparation and design meet TWA scheme criteria and requirement standards, and the application of the coatings is in accordance with the appropriate Morrells product data and/or specification. Very exposed or coastal locations can reduce the longevity of all exterior coatings. For this reason, annual inspections and maintenance must be carried out with the Omnia maintain range of products.

  • What colour can I have?

    There are no limitations to your choice of colour. Most customers pick from the Farrow and Ball colour range or RAL Colour range. We can also colour-match

  • Do you have sample boards and colour charts?

    Yes feel free to pop in and view our selection of colour charts and sample boards at the showroom. If you would like to take sample board home with you we can spray these for you at a cost of £2 per board

  • How long will my project take to complete?

    After the project has been formally booked in and a start date given work will take 7-10 days to fully complete. The paint will then be hard enough to transport. You will be given start and finish dates once the price is accepted.

  • What do I need to do before Exeter Spray Centre arrives to remove my kitchen?

    Before attending your home to remove a kitchen we ask that all worktops are cleared.

    You do not need to empty cupboards or drawers, although empty drawers would be helpful.

    You need to tell us the colour and sheen that you would like on the day of the work starting at the latest.

  • What sheen level is available?

    10% Matt, 20% Eggshell ( most popular) 40 % satin or 90% Gloss. The 90% is more expensive.

  • Do you cover my area?

    We cover Devon, Cornwall and Somerset.

  • Can we change the handles?

    Yes. You supply the new handles and we will fill the old holes and drill the new holes. Additional costs may apply.

  • Do you paint the inside of the kitchen cabinets?

    We don’t normally paint the inside of the cabinets as we like to keep the costs as low as possible for our customers. We can however paint the inside of the glass cabinets on the kitchen

  • Do you paint the edges of cabinets on a kitchen?

    Sometimes yes but only if they are visible after the colour change. We could also apply a self-adhesive, edging strip.

  • Why don’t you spray within my home?

    There are a few reasons why as a general rule we do not spray kitchens ( or furniture) in customers’ homes.

    Most importantly it is not safe for our team or the homeowners. The paints we use can have a strong smell to it, which is made worse when it’s being sprayed. It has a chemical base, and therefore a good extraction system needs to be used in your home along with personal protective equipment.

    There is also an increase in cost as the amount of masking up needed and time spent in your home.

    Instead, we will remove a lot of the kitchen including all doors, drawers, trims and in many cases glass cabinets, extraction hobs, wine racks, plate racks and some end panels.

    Any areas that can not be removed will be prepared, primed and hand-painted in situ. This still leaves amazing results. It is cheaper for the customer and safer for our team.

  • Can you collect and deliver my furniture?

    No we don’t offer a furniture collection and delivery service, however, can recommend some removal companies to you.

  • What happens when a price is accepted?

    After a price is accepted we will arrange a start date and finish date that suits us both.

    We will send the booking confirmation for signing.

    A bit nearer the time, we will ask for your colour and sheen information.

    The work is started and completed.

    The invoice is due for payment.

  • Can you spray my uPVC door and windows?

    No sorry, unless the items come into the spray centre.

  • Do you wrap and protect for collection?

    Yes we do however we always recommend that you bring additional protection so a bedding, blankets or towels.

  • Can I get touch-up paint after the work is finished?

    Yes you can. Most of the time this is free of charge.

  • Can I cancel the job after its been booked in?

    Yes you can. You have a 14 days cooling off period. After this time if a project is cancelled fee. A job however can be postponed if needed.

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