Estimated costs
All prices are an estimate only unless otherwise stated. Costs may vary if extra labour or materials are required. If this is likely to increase by more than 10% of the estimated cost, we will let you know before we undertake any extra work.
Colour matching
Every effort is made to achieve a close colour match however we cannot guarantee an exact match due to differences in sheen levels, manufactures, lighting and substrate that it is sprayed on. We are not responsible if the colour does not meet your expectations.
Kitchen removing and refitting
We should be made aware of any previous damage or difficulty in opening doors and drawers before the removal of items starts. Items are refitted to the existing hinges, fittings and holes. Unless otherwise stated within the price, the old handles are refitted. Drilling out new holes for new handles is chargeable as an extra charge of £2 per handle.
The kitchen worktops should be free of items and completely clear so protection can be put down.
Cupboards and drawers don’t need to be fully emptied.
The kitchen will be out of use during the time we are in your home.
Animals should be kept in a different room.
Anytime waiting on the day of the work for the kitchen to be ready for us to start work will be chargeable.
Interior work guarantee
Spraying of internal items such as furniture and kitchen are covered by a one-year guarantee for the following:
Paint bubbling, paint flaking off, poor workmanship or colour change.
Not included are areas where the paint has cracked around the inner panel of a kitchen door. This could be because of temperature or humidity changes or general movement between the panel and the rest of the door. These factors are out of our control and beyond the limitations of the paint.
Damage caused by animals, other traders or reasonable wear and tear.
Exterior Joinery Coating
Exterior joinery should arrive to us with a radius of at least 3mm on all edges. Where possible 90 degree sharp edges should be rounded off and all areas smooth and dust-free. Any large filling finished with a two- pack wood filler.
A typical exterior paint system is two coats of Teknos anti-stain primer, with a light sanding between coats.
Unless otherwise agreed, no topcoat to be applied.
Large amounts of making good holes, cracks, knotting or sanding is chargeable.
If there is damage when fitting then it may mean that the seal has been compromised. It should be repainted onsite correctly to avoid any moisture getting into the wood.
We are not liable for any wood tanning or staining coming through the paint. We do not offer a guarantee on
MDF / new timber
Within a price we allow for only a small amount of smoothing of edges. It is recommended that items are filled and pre-sanded with a 240 grit before being given to us. Extra sanding or filling of edges is chargeable.
Transportation
The Exeter Spray Centre only transports small items such as kitchens we have removed / refitting.
We do not offer a collection and delivery service for furniture. We therefore recommend using a professional removal company or hiring a van to bring furniture to us for spraying. We are not responsible for any damage caused in transit after it has left the spray centre.
Storing items
From the point of informing you that an item is ready for collection, we will store the item for 5 working days at no cost. Any period above that is charged at £10 per day plus VAT.
Payments
We do not ask for any deposits or interim payments, simply that payments are made on the day of collection or on the day the kitchen installation is completed.
If the work can not be fully completed – for example, a kitchen door needs reworking and refitting at a later date, the cost of this item will be deducted from the invoice – the remaining invoice amount will still be due.
Payment can be made via cash, debit card or credit card.
If you are not happy with any work and therefore not willing to pay the invoice you should – Inform the Exeter Spray Centre as soon as possible – With a kitchen refit this should be when we are still at your home. Any problems or complaints should be put in writing and emailed within 7 working days – Just failing not to pay an invoice without reason will result in late payment fees of £10 per day plus VAT
Timings
We aim to complete the work within 7 -10 days.
We reserve the right to be 7 days late due to cold weather, delays in receiving materials from our supplier or because of extra work required.
Photos
We may take photos before and after the work is completed. These will be shared on our social media. No names or addresses are given. Unless you otherwise tell us, we will presume we have the right to share these images.
Cancellation of projects
After the booking has been confirmed and the booking confirmation form agreed to, you have a 14 working day cooling off period. You can cancel the project within these 14 working days free of charge.
Cancelling a project after the cooling-off period will result in a charge of 50% of the value of the works, which will be invoiced for and due within 7 days
A project may be postponed to a later date however can only be postponed twice. Please note that the work may need to be repriced and a small increase in cost is possible.
Paint setting
Any paint supplied to you will have the harden mixed into it already. Therefore the paint will set hard within 3-4 days. For more details on this or the safely data sheet, please speak to us.
Removal of protective wrapping
All protection needs to be removed as soon as possible to allow the paint to continue its harding process.
If you have any questions about the above terms and conditions, please feel free to contact us.
Exeter Spray Centre.